We offer a 14-day returns policy. If you are not fully satisfied with your order, you can return it within 14 days of delivery for a refund or exchange. Learn more about our returns policy from our "Returns" site.

You can reach us anytime at support@lumeon.company. Our team will get back to you as soon as possible. For questions with less importance you may also try to contact us on TikTok.

Once your order has been placed, you will receive a confirmation email with your tracking number and a link to track your order. If you can't find it try to contact us and we will sort it out.