Returns

We want you to be completely satisfied with your purchase. If you wish to return an item, please review the information below before submitting a return request.

Return Window

Returns may be requested within 14 days of receiving your order.

To initiate a return, contact us at support@lumeon.company or submit a request through the contact form on our website. Please include your order number and the reason for your return.

Returns sent without prior authorization may not be accepted.

Return Conditions

To qualify for a return, all items must:

Be unworn, unused, and in their original condition.
Be unwashed and free from stains, odors, or signs of wear.
Have all original tags attached.
Be returned in the original packaging whenever possible.

We reserve the right to refuse any return that does not meet these requirements.

Non-Returnable Items

The following items cannot be returned:

Worn or used items.
Items without original tags.
Items damaged after delivery.
Gift cards.
Items marked as Final Sale or otherwise stated as non-returnable.

Return Shipping

Customers are responsible for all return shipping costs.

We do not provide prepaid return labels. Once your return request has been approved, you will receive the return address along with shipping instructions.

We strongly recommend using a tracked shipping service, as Lumeon cannot be held responsible for returns that are lost or damaged during transit.

Return Address

Our products are shipped from our international fulfillment center.

Approved returns must be sent to the return address provided by our customer support team.

Please do not return your order to the sender's address shown on the original package, as this may prevent your return from being processed.

Refunds

Refunds are issued only after the returned item has been received and successfully inspected.

If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Returns that do not meet our return conditions may be rejected and sent back to the customer.